Clear, fair, simple.

RAFES365 reports are built by hand from the information and any photos you submit at intake, and reviewed personally by our team. This is different from physical goods or generic digital downloads, and our refund policy reflects that.

We've kept it simple, on purpose: it comes down to one clear milestone, whether you've submitted your intake form. If anything is unclear, email hello@rafes365.com and we will sort it out.

Within seven days of purchase, you may request a full refund if you have not yet submitted your intake form. We simply ask that you tell us why, so we can improve where possible.

To request a refund, email hello@rafes365.com from the email address used at purchase with "Refund Request" in the subject line.

Once you submit your intake form, including any photos you choose or are asked to provide, our team begins building your report. Because of this, refunds are not available after intake submission, regardless of how far along your report is.

If something feels off about your report once delivered, we'd rather make it right than lose you as a client. See the support and revision terms in our Terms of Service for what's included with your Face Report, Body Report, or Bundle.

Before filing a chargeback with your bank or credit card company, please contact us at hello@rafes365.com. In almost every case, we can resolve the issue directly and more quickly than your bank can.

Chargebacks filed without first attempting to resolve the issue directly are considered a breach of our Terms of Service and may result in loss of access to your report and ongoing support.

If you are a consumer in the European Union, United Kingdom, or another jurisdiction with statutory consumer protection rights, those rights apply regardless of this policy. Nothing in this policy limits statutory consumer protections that cannot be waived under local law.

For digital products that have been customized and delivered based on your specific input, statutory withdrawal rights may be limited, but we will always review your situation fairly.

For any refund question or request, email hello@rafes365.com from the email address used for purchase.